Services & Policies

Shipping Methods, Locations & Costs

We know you want your new gear fast and we will attempt to do anything that we can to meet your expectations. Orders typically ship 1-2 business days after payment is processed. Once your order has been shipped you will receive an email including tracking information for your order.

The delivery and arrival timing of your order is dependent on your location and whether you choose standard or express shipping. We ship all orders from our fulfillment center in Kentucky. Orders placed late on Fridays and weekend holidays (Memorial Day, 4th of July and Labor Day) will be processed the following business day.

STANDARD (Ground Residential/Commercial Service*): delivers 3-5 business days after payment is processed.

  • Under $49: $8.99
  • $49 or more: Free

*For Standard Ground Services to Hawaii and Alaska please allow for 5-7 business days for delivery after payment is processed.

EXPRESS (2-Day Service): delivers within 2 business days after payment is processed.

  • Orders received by Noon PST will be processed same day and ship same day.
  • All orders to all qualified locations (excludes US Virgin Islands & Puerto Rico): $24.99

PO Boxes, APO/FPO Services

We regret that, due to restrictions beyond our control, we are not able to ship to a PO Box, APO/FPO Address. We are working on making this an option, but currently we are not able to offer service to these delivery address options.

Shipping Outside of the United States*

We currently do not offer international shipping. If you are outside the US, please select your country here.

*Includes US Virgin Islands and Puerto Rico outside of the continental US

Shipping Rules & Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • The billing for items purchased with a credit or debit card are secured upon order processing in full. If a refund or return has been requested prior to the order cut off of M-F, Noon PST, please see our Refund Policy for more information on processing times.
  • Please call or contact a Customer Service Representative at 1-888-902-7362 if you have any questions about your order or email us direct and we will attempt to answer your inquiry immediately.

30-Day Return Process

We are confident you'll be satisfied with your purchase, but if you aren't we're ready to assist with a return and timely refund. You can return anything from your order within 30 days of the date of delivery. Returned products must be in original, unused condition with tags and labels still attached. We reserve the right to refuse a return that is not in this condition. We'll notify you if we do not accept your return and send your product back to your shipping address.

If returned merchandise is received after 30 days from the order delivery date, you will be offered a store credit to be used at arenawaterinstinct.com for the same value as the returned merchandise (less original order shipping charge). Returned merchandise received 60 days or more past the original order delivery date will be subject to additional stocking fees.

We'll apply credit for the returned items in the same method you used to make your purchase within 5-10 days of receiving and processing your return. Refunds include the full value of the product, but not shipping and handling fees.

To return anything ordered from our site, simply print a return request form and follow the instructions on the form. Please call or contact a Customer Service Representative at 1-888-902-7362 at any time if you have any further questions about your order or return form email us direct and we will attempt to answer your inquiry immediately.

Exchanges

Unfortunately, we cannot process exchanges at this time. If you need a different item or size, please return the product you received and place a new order. While we do not currently provide shipping for returns, we can assist you with any shipping charges on your replacement order. Please contact customer service for more details.

Damaged or Defective Product

If you receive a damaged or defective item, please call or contact a Customer Service Representative at 1-888-902-7362 or by email at: contact an arena customer service representative within 30 days of delivery date. We will make every effort to get your items returned and replaced as quickly as possible.

Limits of Responsibility

We accept no responsibility for product damage incurred during use.

Secured Shopping

You can be confident that your information is secure. We use the industry standard encryption protocol, SSL (Secure Socket Layer) certification to ensure your data is protected.

When you pay, your data is collected and processed directly by trusted payment service Paypal. We do not store or receive your credit card details. If any unauthorized charges were to appear on your credit card as a result of shopping with arenawaterinstinct.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

Payment Forms Accepted

We accept Visa, MasterCard, American Express, Maestro and Visa Electron credit cards, as well as PayPal payments. When you pay, your data is collected and processed directly by trusted payment service Paypal. We do not store or receive your credit card details.